Terms of Service

The following Terms and Conditions of Service contain the terms and conditions that govern your use of the Artamatik.com Service. These Terms describe your rights and responsibilities. Artamatik.com services are provided to individuals who are at least 18 years old or minors who have parental permission to open and maintain an account. Use of the Artamatik.com web site service constitutes acceptance of these Terms of Service. Please read them carefully.

After you have clicked the "Submit" button and completed the registration process, you are stating that you are eligible for an account and you agree to be bound by the terms and conditions of the service.　

Artamatik.com reserves the right to add, delete and/or modify any of the terms and conditions contained within this terms and conditions of service document, at any time and in its sole discretion, by posting a change notice or a new agreement on the Artamatik.com Web Site. If any modification is unacceptable to you, you can simply choose not to use the Artamatik.com website and services. Your continued use of the Artamatik.com web site will constitute binding acceptance of the changes of the Terms and Conditions of Service.

(1)  The Customer guarantees, warrants, and certifies that it does not infringe upon or unlawfully, wrongfully, or improperly use any trademark, trade name, service mark, or copyright owned or claimed by another. The Customer further guarantees, warrants, and certifies that to its knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any trademark, trade name service mark, copyright formerly or currently used by the Customer in connection with the services rendered by the Company. The Customer shall indemnify, defend, and hold harmless the Company from and against any and all liabilities, costs or expenses which the Company might incur arising from or relating to the Customer's infringement upon, or unlawful, wrongful, or improper use of a trademark, trade name, service mark, or copyright owned or claimed by another.

(2)  Furthermore, the Artamatik.com shall not be liable for any injury or damage to any person or property whatsoever by reason of, or in any manner growing out of, the Customer's infringement upon, unlawful, wrongful, or improper use of a trademark, trade name, service mark, copyright, owned or claimed by another.

(3)  Customer certifies that he is over the legal age 18 and has the ability to enter into any and all transactions on Artamatik.com website.

(4)  Due to the customized nature of all products sold on our website, cancellations will not be honored once an order has entered production. All orders are to be fully paid for at the time of production.

(5)  Based on the advice of Artamatik.com's production team, alterations to certain aspects of your custom product order such as the merchandise brand, size, color, print process used, print size, print color etc., may be required due to limitations caused by available product, available production materials, production equipment capabilities, as well as limitations caused by the quality or type of your submitted design. In this instance you agree that Artamatik.com will send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. Artamatik.com may re-request that you accept a production alteration one additional time if an alternative method to produce your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

(6) RETURNS/CANCELLATIONS

(6a) Artamatik.com produces each and every customer order on a personalized basis which allows us to customize the product as well as to offer literally millions of design choices. For this reason Artamatik.com is unable to accept returns or exchanges of product due to a customers desire to the change the size, style, color, art or design of the product that they ordered.

Artamatik.com responsibility is to duplicate, to the best of its ability, the designs which are submitted even though the design image may be low resolution or may be defective in some way. Artamatik.com will imprint designs exactly as it is received from the customer and, we does not accept written requests to alter the design which is submitted with the order. Artamatik.com is not responsible for and does not accept returns or exchanges due to the designs "look" or "feel". Further, the "look" or "feel" of the designs application to the product is not grounds for the return of the product as long as the design is fully applied to the product. Products may not be returned if it has been washed or worn.

(6b) CARE
Artamatik.com is not responsible for fading or other damage which are caused during improper washing or care. The proper care instructions are clearly posted at Artamatik.com , you can find it easily in the help section.

(6c) SIZING
Our product is sized exactly to industry standards. Artamatik.com provides detailed sizing charts in various places throughout our web site and is not responsible for incorrect size ordering.

(6d) REFUNDS
Refund and exchange requests need to be made via this form www.artamatik.com/Member/Return Shipping costs are non refundable

(6e) CANCELLATIONS
Due to the unique nature of all custom made orders (any designs, images, logos, characters or special merchandise which is used) they cannot be cancelled once production has begun (12 hours after placing order).

(7) ORDER PRODUCTION
Production of orders including orders from the continental United States (U.S.), as well as worldwide orders (INTL.)

The production period for custom imprinted product is 1-3 business days. On the rare occasion that a product style, color or size is on back order, production time may be extended by a maximum of 5 business days. Orders produced within this reasonable, stated period are not returnable or refundable since customized product is not re-stockable. Once production is completed your order will be shipped immediately.　

8)  ORDER SHIPPING
Once we received your order, it takes 1-3 business days for the production, and the shipping time take about 10-15 business days for shipment arrival, including USA, Canada, European countries and other countries. That means, from the date you order, you can expect the shipment arrival within 21 business days. If you still don't get the shipment after 21 business days, please allow an extra few days, sometimes, shipping delays may be incurred due to increased security processing with international customs.

Artamatik.com utilizes well known, outside national & international shipping carriers. All shipping times are within the control of the outside carrier and therefore are not guaranteed by Artamatik.com. We do not currently offer overnight shipping on a local or worldwide basis. Shipping is available to all countries. Artamatik.com is not responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations as we are unable to advise you on these.

(9)  SHIPPING CREDIT
A SHIPPING CREDIT is a product credit which may be applied towards the shipping portion of any FUTURE product purchase during the 6 months which follows its issuance. This credit may only be utilized for one future purchase and cannot be applied towards the product portion of your future order.

(10)  ORDER TRACKING
Tracking is currently only available on order shipped via FedEx. When contacting Artamatik.com regarding order delivery status please quote your order number or we will be unable to help you.

(11)  Termination
Artamatik.com may terminate or suspend your access to all or part of the site, without notice, for any conduct that Artamatik.com, in its sole discretion, believes is in violation of any applicable law or is harmful to Artamatik.com's reputation or a third party.

(12)  Notice
Artamatik.com may deliver notices to you by means of electronic mail, a general notice on Artamatik.com or by post.

(13)  Modification of Terms
These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.

These Terms of Use were last updated on 1st October 2008